WHAT CHAT DOES
Smart routing rules
Auto-assign conversations by keyword, channel, customer tag, or round-robin across agents.
SLA timers
Set first-response and resolution targets per channel or customer tier. Colour-coded warnings before breach.
Canned responses
Build a library of approved reply templates. Agents send consistent, on-brand messages in one click.
Internal notes
Tag colleagues and leave context notes visible only to the team — not to the customer.
BY THE NUMBERS
4 channels
in one shared team inbox
WORKS WITH
WhatsApp Business APIMeta InstagramTermii SMSGoogle Workspace (Gmail)Reach