WHAT CHATDESK DOES
AI chatbot
Handles FAQs, order status checks, appointment bookings, and lead qualification automatically — 24/7, no agent needed for tier-1.
Multi-agent queue management
Conversations routed by topic, language, or customer tier. Agents see their queue, pick up tickets, and collaborate with internal notes.
Live chat widget
Embed a branded chat widget on your website or app in minutes. Customise colours, welcome messages, and offline behaviour.
CSAT & resolution tracking
Automatic satisfaction surveys after every resolved conversation. Track CSAT scores per agent, team, and time period.
BY THE NUMBERS
< 90s
avg first-response time for ChatDesk clients
WORKS WITH
Reach (WhatsApp handoff)Chat (unified inbox)Pipeline (CRM)Flow (escalation triggers)Email